Never lose a customer request again
GOTRS is the open source helpdesk with no per-agent fees. Every request organised, tracked, and resolved. Your team stays on top of things. Your customers get answers faster.
What is a helpdesk?
Think of it as a shared inbox with superpowers. Every request from customers, employees, or users gets tracked, assigned to the right person, and followed through to resolution. Nothing gets lost. Nothing gets forgotten.
Request comes in
Via email, web form, or phone—it all lands in one place as a ticket.
Assigned to the right person
Automatically routed to the team or agent who can help.
Tracked to resolution
Every update recorded. Customer notified. Problem solved.
Who is GOTRS for?
Business Leaders
See every request at a glance. Measure response times. Ensure nothing falls through the cracks. Make data-driven decisions about your support operations.
Support Agents
One organised workspace for all requests. Easy collaboration with colleagues. No duplicate work. Focus on helping people, not wrestling with tools.
End Users
Submit requests easily through a simple portal. Track your ticket's progress. Get faster answers because your request goes straight to the right team.
Technical Teams
Deploy with Docker or Kubernetes. No vendor lock-in. Open source under Apache 2.0. Built with modern tech that's easy to maintain and extend.
Why choose GOTRS
Email integration
Customers email you, tickets appear automatically. Replies go back via email. No training needed.
Smart queues
Requests automatically reach the right team. IT issues to IT, billing to finance, support to support.
15 languages
Serve customers in their language. Full support for German, Spanish, French, and more.
Security built-in
Runs in secure containers. Comprehensive audit logs. Your data stays yours.
Free and open source
Apache 2.0 licensed. No per-agent fees. No vendor lock-in. Use it, modify it, make it yours.
OTRS migration
Already using OTRS? Import your existing data. Keep your history, upgrade your experience.
See it in action
Our live demo has real sample data—thousands of tickets, multiple queues, actual workflows. Try submitting a ticket as customer Emma, then log in as agent Saul to see how it gets resolved.
Launch the DemoFor technical teams
GOTRS is built for teams who value reliability, maintainability, and modern engineering practices.
Go 1.24+
HTMX
MariaDB/PostgreSQL
Docker/Podman
Kubernetes
Valkey- Container-native: First-class Docker and Podman support with auto-detection
- Kubernetes-ready: Helm charts available for production deployments
- Security-first: Rootless containers, security scanning in CI/CD
- OTRS compatible: Database schema superset enables data migration
- Modern architecture: Modular monolith, clean Go code, no JavaScript frameworks
Ready to get organised?
Stop letting requests slip through the cracks. Start using GOTRS today—it's free.