GOTRS 0.6.4: Laying the Foundation for GoatKit Plugins
This release introduces the GoatKit Plugin Platform design document, reorganises documentation, and sets the stage for v0.7.0's plugin architecture.
Blog
Latest news, updates, and insights from the GOTRS development team.
GOTRS 0.6.3: Internal Improvements and Bug Fixes
This release focuses on internal code quality improvements, test infrastructure consolidation, and bug fixes for customer user lookup and …
GOTRS 0.6.2: Themes, Bulk Actions, and Customer Portal Polish
This release introduces a pluggable multi-theme system with four distinct themes, bulk ticket operations, customer portal improvements, ticket …
GOTRS 0.6.1: Automation Engines and Access Control
This release delivers the GenericAgent execution engine, ACL evaluation, GenericInterface webservices, group-based queue permissions, expanded i18n to …
GOTRS 0.5.1: Polish, Portability, and a Side of AVIF
Hot on the heels of 0.5.0, this release brings modern image format support, a production-ready Helm chart, MySQL compatibility across 1,800 queries, …
GOTRS 0.5.0: Architecture Review
Taking stock at 0.5.0, checking we are making the right tech choices and moving in the right direction.
Happy New Year 2026: GOTRS 0.5.0 and a Year of Foundation Building
Reflecting on the substantial progress made to GOTRS throughout late 2025, from CI/CD improvements to new admin modules and customer portal features.
Ticket Zoom Tabs Get Their Groove Back
History and links HTMX fragments now render across PostgreSQL and MariaDB, complete with empty states and fewer dramatic 500s.
GOTRS 0.4.0: Further Ticket UI Enhancements
Version 0.4.0 ships preferred queue automation, Playwright acceptance coverage, and refined ticket filters.
GOTRS 0.3.0: Elevating the Agent Experience
Queues, dark mode, and rich text tools streamline daily agent workflows.
GOTRS 0.2.0: Hardening the Core
Toolbox workflows, DB-less fallbacks, and tougher tests make GOTRS resilient for daily use.
GOTRS 0.4.0: Architecture Review
Taking stock at 0.4.0, checking we are making the right tech choices and moving in the right direction.
GOTRS 0.1.0: Foundations for a Modern Ticketing Platform
Authentication, schema import, and core ticketing workflows land in our first public milestone.