GOTRS Features

GOTRS combines the reliability of traditional ticketing systems with modern architecture and user experience.

Core Features

🚀 High Performance

• Built with Go for exceptional speed and efficiency
• Handle thousands of concurrent tickets
• Optimized database queries and caching
• Sub-second response times

🔒 Security First

• Rootless container architecture
• Comprehensive security scanning
• Modern authentication and authorization
• OWASP security guidelines compliance

📱 Modern User Interface

• React-based responsive design
• Material Design components
• Mobile-first approach
• Accessibility (WCAG 2.1) compliant

🐳 Container Native

• First-class Docker/Podman support
• Kubernetes and OpenShift ready
• Cloud-native deployment options
• Infrastructure as Code friendly

🔄 OTRS Migration Path

• Compatible database schema
• Import existing tickets and users
• Familiar workflow concepts
• Gradual migration support

🌍 Open Source

• AGPL-3.0 licensed
• Community-driven development
• Transparent governance
• Extensible architecture

Technical Specifications

• Backend: Go 1.22+, Gin framework
• Frontend: React 18, TypeScript, Material-UI
• Database: PostgreSQL 15+
• Cache: Valkey 7+
• Containers: Docker/Podman with rootless support
• Deployment: Kubernetes, OpenShift, bare metal

Coming Soon

• Advanced reporting and analytics
• Mobile applications (iOS/Android)
• Third-party integrations (Slack, Teams, etc.)
• Advanced automation workflows
• Multi-tenant support