Get GOTRS
GOTRS is deployed as containers—no binaries to download or dependencies to install. This means consistent environments, easy updates, and production-ready deployments from day one.
Try It First
See GOTRS in action without installing anything: try.gotrs.io
Quick Deploy (Production)
Get GOTRS running on your server in under 5 minutes. Downloads pre-built images—no build step required.
# Create deployment directory
mkdir gotrs && cd gotrs
# Download deployment files
curl -O https://raw.githubusercontent.com/gotrs-io/gotrs-ce/main/deploy/docker-compose.yml
curl -O https://raw.githubusercontent.com/gotrs-io/gotrs-ce/main/deploy/.env.example
# Configure
cp .env.example .env
# Edit .env: set DOMAIN, DB_PASSWORD, JWT_SECRET, ACME_EMAIL
Generate secrets and add them to your .env file:
# Generate secure passwords
openssl rand -hex 32 # Use for JWT_SECRET
openssl rand -hex 16 # Use for DB_PASSWORD
Start GOTRS:
docker compose up -d
That’s it. Visit your domain—Caddy handles HTTPS automatically via Let’s Encrypt.
First Login
The default admin account is otrs@localhost (for OTRS compatibility). The password is randomly generated during first startup.
Set your admin password:
docker compose exec app gotrs reset-user \
--username=otrs@localhost \
--password=YOUR_SECURE_PASSWORD \
--enable
What’s Included
The stack runs these services:
- Caddy — Reverse proxy with automatic HTTPS
- GOTRS App — Main application
- GOTRS Runner — Background job processor
- MariaDB — Database
- Valkey — Cache (Redis-compatible)
Management
docker compose logs -f # View logs
docker compose pull && docker compose up -d # Update
docker compose down # Stop
Kubernetes / Helm
For orchestrated deployments:
# Install from OCI registry
helm install gotrs oci://ghcr.io/gotrs-io/charts/gotrs --version 0.6.2
# Or download the chart
curl -LO https://github.com/gotrs-io/gotrs-ce/releases/latest/download/gotrs-helm-chart-latest.tgz
helm install gotrs ./gotrs-helm-chart-latest.tgz
See Kubernetes Deployment Guide for configuration options.
Air-Gapped Environments
For networks without internet access, download the complete bundle:
curl -LO https://github.com/gotrs-io/gotrs-ce/releases/latest/download/gotrs-airgap-container-bundle-latest.tar.gz
tar -xzf gotrs-airgap-container-bundle-*.tar.gz
./load-images.sh # Auto-detects Docker/Podman/nerdctl
Bundle includes container images for amd64 and arm64, plus the Helm chart.
Podman
GOTRS works with Podman as a drop-in replacement:
# Quick deploy
mkdir gotrs && cd gotrs
curl -O https://raw.githubusercontent.com/gotrs-io/gotrs-ce/main/deploy/docker-compose.yml
curl -O https://raw.githubusercontent.com/gotrs-io/gotrs-ce/main/deploy/.env.example
cp .env.example .env
podman-compose up -d
Podman runs rootless by default, which aligns with GOTRS’s security model.
Build from Source
For development, customization, or contributing:
git clone https://github.com/gotrs-io/gotrs-ce.git
cd gotrs-ce
# Local development (includes demo credentials)
cp .env.development .env
make up
# Access at http://localhost
First Login (Development)
The default admin account is otrs@localhost. For development, reset the password with:
make reset-password
# Enter: otrs@localhost
# Enter: your-dev-password
Development Commands
make up-d # Start in background
make backend-logs # View logs
make restart # Rebuild and restart
make down # Stop services
make test # Run test suite
make reset-password # Reset any user's password
See Contributing Guide for development setup.
System Requirements
| Environment | CPU | RAM | Storage |
|---|---|---|---|
| Minimum | 2 cores | 4 GB | 20 GB |
| Production | 4+ cores | 8+ GB | 100+ GB SSD |
Supported:
- Docker 24.0+ or Podman 4.0+
- Kubernetes 1.24+ / OpenShift 4.10+
- Linux (amd64, arm64)
Next Steps
- Admin Guide — Configure queues, users, and automation
- Migration Guide — Import from OTRS
- API Reference — Integrate with other systems
- FAQ — Common questions answered
License: Apache License 2.0 — free for commercial use