GOTRS Roadmap

Our development roadmap outlines the planned features and improvements for GOTRS.

Phase 0 - Foundation (Current)

✅ Completed

Project structure and core architecture
Docker/Podman containerization
Basic CI/CD pipeline with security scanning
Hugo website foundation

Phase 1 - MVP (Q3-Q4 2025)

🔄 In Progress

Core ticketing functionality
User authentication and authorization
Basic agent interface
REST API foundation
Database schema and migrations

Phase 2 - Essential Features (Q1 2026)

📋 Planned

Advanced ticket workflows
Email integration
File attachments
Basic reporting
OTRS migration tools

Phase 3 - Advanced Features (Q2 2026)

📋 Planned

Advanced reporting and analytics
Automation and rules engine
Multi-tenancy support
Advanced search capabilities

Phase 4 - Enterprise Features (H2 2026)

📋 Planned

SSO integration
Advanced workflow management
Performance optimizations
High availability features

Get Involved

Want to influence the roadmap? Join our community and share your feedback!